When a loved one dies, it is generally an extremely stressful time for their families and friends. The grief and stress that often accompanies the death of a loved one can make it difficult to think clearly, and arranging a funeral a confusing and stressful experience.
At MCBS, out team of dedicated staff understand the how overwhelming the process of arranging a funeral can be for a grieving family, and are here to support and guide you through the process. We will carefully work with you to ensure that your loved one’s funeral service is a fitting tribute to their life, and reflects your wishes. Please contact us at any time, day or night, if you have any queries about the services that we can provide, or the process of arranging a funeral.
If your loved one passes away at…
Public or Private Hospital
If your loved one passes away at a hospital, you are required to contact your nominated funeral director, who will in turn contact the hospital, and arrange for the deceased to be transferred into our care.
Nursing Home or Care facility
If your loved one passes away at a nursing home, private hospital or retirement village, the staff at the facility will contact us to arrange for them to be transported into our care. If your loved one passes away outside of business hours, an additional transfer fee will apply. Please contact us for further information.
Home
If your loved one passes away at home under palliative care, you will be required to contact your nominated funeral director. Following certification of the death by a medical professional, we will arrange to transport your loved one into our care.
If your loved one passes away at home unexpectedly, you will be required to call an ambulance, who will advise you of the procedure that needs to be followed.
Public Place
If death occurs in a public place, immediately contact the local police.